Frequently asked Questions and Answers
Do you have a question? Read several of the frequently asked questions we receive and responses below.
How do I know which size tub to shower conversion kit to purchase?
We offer three sizes of our tub to shower conversion kit which are based on the width of the rail measurement.
- Small – Rail Maximum 4 3/4″
- Medium – Rail Maximum 5 3/4″
- Large – Rail Maximum 7 3/4″
Additional instructions and photos to assist you in measuring; are located here.
What is in the tub to shower conversion kits?
Our step through tub to shower conversion kits include the step through insert, a cardboard cutting template, 1 tube of adhesive, a non-slip adhesive strip and installation instructions.
What type of tub can convert to walk in showers using this kit?
Acrylic, Fiberglass, Steel and Cast Iron.
Do I need any special tools or skills to convert my tub to a shower?
With basic building or mechanical skills you should easily be able to follow the instructions and install this kit. Though you will need a saws all for cutting your existing fiberglass, acrylic or steel tub. However, cutting a cast iron tub is more difficult because you must use a side grinder with a diamond blade and attached shop vac.
You will also have to make several passes with the side grinder to completely cut through the tub.You will also need a jigsaw, 2×4 studs, pieces of 1/2” and ¾” plywood, various thicknesses of scrap acrylic and other miscellaneous basic tools and equipment. Refer to the instruction sheet for a full list of tools or installation.
How quickly do orders ship?
We typically process orders within 1-2 business days and ship with UPS, FedEx and the US Postal Service. Time in transit can be 1-5 business days.
How do I determine my freight cost?
Products shipped within the Continental United States each have a flat shipping/handling charge assigned to them. Due to size and handling requirements; kits, seats, Quick Tub Parts and curved shower rods will include oversize fees where applicable. Once you enter your address during the checkout process, you will see freight fees applied.
For Hawaii, Alaska and International shipments; please email your complete shipping address to:info@stepthroughstore.com for applicable rate or place your order and we will contact you with additional fee amount prior to processing your shipment.
Do you have a Privacy Policy?
The privacy of our customers is extremely important to us. Click here to view our Privacy Policy.
What if my questions were not listed here?
Then, please call us at 866-500-4084 Monday through Friday from 9am-4:30pm Eastern Time or send us an email to info@stepthroughstore.com. If you call or email us outside of these business hours; then we will do our best to to get back to you within 24 business hours.
Looking for other aging in place products? Read recommendations for the best toilet lifts.